Return period
You may notify us within 30 calendar days if you wish to return your order. This is not mandatory. The period begins one day after receiving the order.
Intact and unused
The item should show no signs of use beyond what is necessary to inspect it. Where reasonably possible, it should be returned in its original condition, including the original manufacturer's packaging and any attached labels.
Running shoes must not be worn outdoors or tested on a treadmill. Clothing must not have been worn, washed or altered. You may inspect the fit of the item as you would in a physical store, but any use beyond what is necessary to assess its nature, characteristics and fit may result in a deduction for loss in value.
If the item is returned in a condition that goes beyond what is necessary to inspect it, we may apply a deduction for any loss in value when processing your refund. The amount of the deduction depends on the condition of the returned item and may be up to 50% or more of the purchase price.
Hygiene items
For reasons of hygiene and health protection, the following items cannot be returned and are excluded from the right of return: Underwear (underpants, briefs, boxers, etc.)
For reasons of hygiene and health protection, the following items cannot be returned if the seal has been broken after delivery: soft flasks, hydration bladders, sports nutrition, personal care products.
Original box
Pack the items in their original packaging and place them in the shipping box or postal bag provided. Shoes must be returned in their original shoe box and inside a shipping box.
If the original shipping box is no longer available, you are responsible for ensuring your return parcel is properly and securely packed. Items damaged due to incorrect packaging or dispatch may incur additional costs.
Returns Form
Your return parcel must include a returns form or the packing slip provided. Please write your order number on it! This will enable us to process your return more quickly.
Don’t have a printer? Then please clearly write the order number and the items you wish to return on a piece of paper and include it with your parcel. We cannot process your return without this information.
Easy returns
Returning items is simple and easy via our free reply number. Print out the reply number or write it on the box. Then take your parcel to a PostNL location and keep the proof of dispatch in a safe place.
You can also create a free label online here at PostNL.
Reply Number (Antwoordnummer)
Customers from The Netherlands can use our reply number without any additional costs in advance.
Koja Sports / De Hardloopwinkel Webshop
Antwoordnummer 15012
2810 VH Moordrecht
If you’re returning from Belgium, please use the return label provided.
Returns at the buyer’s own risk
De Hardloopwinkel is not liable for damage to or loss of returned items. In the event of damage, you may be charged for the costs incurred. Always keep your proof of dispatch so that an investigation can be initiated with the transport company.
In the unlikely event that a parcel is not delivered to us, you, as the consumer, are personally liable. If you wish to avoid this risk, please send the parcel by registered post or insured post (at your own expense) to the following delivery address:
De Hardloopwinkel Webshop
Noordbaan 802
2841 MG Moordrecht
Want to keep the free item?
If you wish to keep the item you received free of charge (with your purchase), the cost of this will be deducted from the refund amount. (See terms and conditions for free items)
Payment obligation
If you return an item outside the terms and conditions set out above or without a returns form, your payment obligation will not be revoked. In this case, please always contact our customer service team immediately.
Returns from outside The Netherlands / Belgium
Outside the Netherlands and Belgium, returns cannot be sent to our freepost address. You are responsible for the direct costs of returning the items to the following adress:
De Hardloopwinkel Webshop
Noordbaan 802
2841 MG Moordrecht
Refunds
Once we have received your return, we will inspect and process it. You will receive a confirmation by email once your return has been processed.
A return fee of €3,95 will be deducted from the total refund amount. This amount includes any original shipping costs that are refundable under our Return Policy.
The remaining amount will be refunded as soon as possible, and no later than 14 days after we have processed your return, using the same payment method you used for your purchase.
If you paid with a VVV Gift Card, Fashioncheque or a De Hardloopwinkel Gift Card, your refund will be issued as store credit instead of a monetary refund.
Voor 20.00 uur besteld = morgen in huis*